Faqs

Frequently Asked Questions

have questions? We're here to help you

In case of any problem, just contact the support team. Our experts will follow up the issue as soon as possible and take action to fix it.
Yes, bro, it's ok, it's just an error for the transmitter!
Yes, you can book a hotel or accommodation in someone else's name. Just enter the guest information correctly when registering the reservation
If this service is provided by the complex, it is possible to issue an invoice for the reservations made. To receive it, just coordinate with support after placing the order.
Yes, all user information is encrypted using standard security protocols and kept in compliance with privacy principles.
After completing the payment and receiving the voucher, your reservation will be confirmed. You can also track the status of your reservation through the user panel or support.
Yes, it is possible to cancel or change the reservation depending on the rules of the selected hotel or accommodation. Cancellation conditions and fees will be displayed to you before finalizing the reservation.
Yes, after completing the reservation and confirming the payment, the voucher or confirmation of the reservation will be provided to you online and if needed, it will be sent via email or SMS.
Yes, it is possible to book online from all over the country!
Hotels will take 24 to 72 working hours after checking and verifying the information, and our experts will contact you after confirmation or rejection!
Yes, our support team is ready to answer and solve your problems from the beginning of the trip to the end of the trip!
Yes, this is exactly what Pato Hotel does.

  • Instant Booking & Free Cancellation
  • Best Price Guarantee
  • Access to Special Rooms